Technical Sales Support, Asia Pacific (Freelance)

MYPINPAD’s software turns everyday mobile devices like smartphones and tablets into secure payment terminals.

As the first software-based payments solution developer in the world to have achieved a full suite of PCI certified solutions, our offering is the most secure in the world. This leading technology enables a consistent ‘card present’ payment experience across all channels, both in-store and digital.

MYPINPAD’s payments solutions are device and gateway agnostic and built upon our globally patented, cloud-based authentication platform. By enabling merchants of all sizes globally to securely accept payments using smartphones and tablets, we help open up a world of possibilities in reshaping the end-to-end customer experience. Secure, safe, seamless payments. Everywhere.

MYPINPAD is proud to be an equal opportunities employer. All our people make this an exciting and inclusive place to work, where they can be themselves and let their skills shine.

We value quality and excellence in everything we do, with a strong focus on supporting and developing our employees.

We offer a range of flexible working options that allow our people the opportunity to contribute fully, without compromising family commitments or general well-being.

THE ROLE

The primary purpose of the Technical Sales Support, Asia Pacific is to provide technical advice, support and strategy to the Company’s customers and the Sales team. They will also be required to interpret customer requirements and liaise with the internal, development, commercial and operations functions to provide the required support.

Although focus will be predominantly on the MPOS range of products, we anticipate some healthy cross over with our wallet/banking authentication product which technically share many of the back end services and functions.

KEY RESPONSIBILITIES AND EXPECTATIONS

  • Provide detailed payments specific technical and functional expertise in support of the sales team throughout the sales process
  • Deliver pre-sales presentations and solution demonstrations both for MPOS and PSD2 SCA requirements
  • Support both clients and an internal sales function during the pre and post sales process
  • Be active in the development and establishment of a consolidated contacts and CRM (ZoHo) database
  • Participate with sales to win customer commitment by carrying out specific tasks required by the sales team. Generally, this will include presenting the company’s technical competence and the customer specific technical solution
  • Assist in writing the technical proposals for prospective customers
  • Identify, qualify and document clients’ business and functional requirements in order to effectively present MYPINPAD’s solutions as well as identify solution gaps and communicate back to product management
  • Respond to RFI / RFP / client queries in a timely and professional manner
  • As a market expert, be aware of industry trends, drivers and regulatory initiatives; understand the competitive offerings and their differentiators in the market and keep abreast of industry thoughts and initiatives
  • Provide coverage at customer and client events
  • Provide ongoing technical consultation to optimize customers’ technical needs
  • Understand the business objectives of key clients and assist MYPINPAD in aligning with available technologies
  • Be an expert in payments technology and become an expert in all Company products and services
  • Be able to carry out product reviews and UAT and provided detailed feedback to development team
  • Travel to Asia Pacific region may be required from time to time

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

  • Extensive technical support/technical account management experience in a payments/POS environment
  • Experienced in the delivery of payment solutions to Acquirers and Payment Service Providers typically acquired while working for a terminal vendor or internal implementation team
  • Familiarity and understanding of Acquirer terminal approval processes, MTIP and ADVT testing
  • Capable of discussing the Company’s payment technology with senior personnel from Payment Service Providers, Acquirers and merchant IT Directors, developers as well as translating for non – technical influencers and decision makers
  • Pre/Post sales experience
  • Thorough understanding of the competitive landscape and the ability to clearly articulate the differentiation and value proposition associated with the company capabilities versus its competitors
  • A good understanding of Point of Sale, Payment processing and emerging technology. Strong customer focus. High sense of customer service and service quality
  • Readiness to travel and take part in face to face meetings with partners, vendors or customers
  • Strong Relevant Technical Analytical Skills – To be able to understand and interpret a customer’s environment and requirements enabling quick opportunity qualification
  • Good commercial knowledge and experience
  • A clear understanding of general sales methodology
  • Demonstrable Ability to build strong and trusted relationships with clients and throughout the organisation is critical
  • Strong presentation skills, including the ability to develop and deliver technical presentations and tailor content to audience as appropriate
  • Excellent written and verbal communication skills with the ability to interact with customers and colleagues at all levels
  • Ability to work under pressure and to tight timescales
  • Proven ability to work creatively and analytically in a problem-solving environment demonstrating critical thinking, teamwork, innovation and excellence
  • Reliable, with a high degree of responsibility
  • Time management, task prioritization, and delegation skills
  • Advanced Microsoft Office skills – Word/Excel/PowerPoint/Outlook
  • Determined self-starter with tenacious character that loves change and enjoys a challenge
  • Results driven, proactive & able to work autonomously
  • Ability to work in a fast-paced environment
  • Flexible and change embracing in a rapidly evolving work and market environment
  • Ability to relate to, and work with, a wide variety of stakeholders

MYPINPAD is an equal opportunities employer. All positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.